How to register Call Center in Pakistan?
Have a call center business. It could be inbound, outbound or a BPO business. Great… Now you need to register your Call Center in Pakistan. How to register Call Center in Pakistan?
Why you need Call Center Registration?
In Pakistan there is exemption in Income Tax Laws for Call Center business. Why? Because this business attracts Foreign Remittances by providing services globally. Call Center business need to register in Pakistan weather services provided locally or internationally.
In prevailing Tax laws all Call Centers required to register, without registration of Call Center business it is unlawful and later or sooner all will be closed down in future.
Call center service is a sensitive business in respect of Data. All Data are very sensitive and vital, particularly Data are keenly monitored by relevant agencies to know any breach of prevailing law.
Registering a Call Center business is mandatory. Those companies which are working as BPO, it is necessary to have registration number of business as per the local laws. If any company which is engage in Call Center business and want to provide inbound services then the vendors also ask for registration number of registration documents.
Company and Call Center Registration in Pakistan
Every Person chooses the simplest possible choice in business structure by reviewing the longer term circumstances and expansion requirements. There are multiple business structures like Sole Proprietorship, Partnership, Single Member Company (SMC), indebtedness Partnership (LLP) and personal Ltd. . this is often highly recommended to consult Professionals before the choice of any Company structure.
‘Sole Proprietorship’ renowned as one person Business Structure, which is one among the foremost comfortable Business structures in Karachi / Quetta and every one over Pakistan. The business and therefore the working individual are similar; as no difference found within the legal entity.
If you would like to seem step by step guide for Proprietorship Business Registration Process then inspect the Guide the way to Register Proprietorship Business in Pakistan?
‘Partnership’ A Partnership Firm formed under Partnership Act 1932 in Lahore under which two or more people join together to commence a business to share profit and loss. Profit and loss are divided supported a agreement signed between the Partners, which referred to as Partnership Deed.
If you would like to seem step by step guide for Partnership Firm Registration Process then inspect the Guide the way to Register a Partnership Firm in Pakistan?
‘Private Limited Company’ is a Legal business entity that can is started by a minimum of 2 directors. This type of Company cannot trade its shares publicly and also limited up to 50 shareholders. The liability of the owner is limited and that the shares are not saleable openly in the stock market other than the shareholders. Registration Authority of the Private Limited Company is the Securities and Exchange Commission of Pakistan(SECP) and regulates under Companies Act 2017.
If you want to look step by step guide for Private Limited Company Registration Process then check out the Guide How to Register a Private Limited Company in Pakistan?
Registration process of Call Centre business in Pakistan:
PSEB is a regulatory body and need to register all Call Center business accordingly. PSEB is Pakistan Software Exchange Board. The following are the documents required to register:
Private Limited Company / Single Member Pvt Ltd / Firm Registration (Form C)
NTN of company / NTN of Firm
Bank Account Details
List of Directors / Partners – basic profile and contact details
Total Employees and basic profiles
Brief company profile
PSEB takes due time for verification. After verification, they issue a certificate and an Identification Number. Renewal of certificate will be done after expiry of every 4 years.
As registration process completed then a local number need to get from PTCL.
Important : PSEB give permission to get the UAN, local or international routing number. Call centers need routing numbers. Without registration with PSEB you will not be able to get the number. Additionally, if you have a business as international call center, your number required to go through a Voice Over IP network. Registration is must for companies running international out-bound campaigns from Pakistan.
After registration with PSEB a number to PTCL or any network you work with, your number and connectivity will be ensured as white-listed. White-listed means to safeguard the interest of business and your number will not be blocked. Moreover, as regulatory authority of Government of Pakistan monitors all traffic and communication. Being the registered business and white-listed entity your call center will perform smoothly. No need to concern on the number of calls. Either in-bound or out-bound.
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Auditors, Financial, ERP and Tax Consultants
Office No. 308, 3rd Floor, Bhayani Center, Block M, North Nazimabad, Karachi
List of Documents Required for Pakistan Software Export Board (PSEB) Registration
- Company / Business NTN issued by FBR
- CNIC of all Directors (Company)/ Partners (Firm)/ Proprietor (Proprietorship Business)
- Passport copy of Directors (Company)/ Partners (Firm) (In the case of foreign nationals only)
- Attested copy of Memorandum of Association (MOA) and Articles of Association (for SECP registered companies only)
- Attested copy of Form-II (SECP registered Companies only)
- Attested copy of Form 29 (for SECP registered companies only)
- Attested copy of Incorporation certificate (for SECP registered companies only)
- Attested copy of Partnership deed (for Partnership based firms)
- Attested copy of Firm registration certificate Form-C (for registered firms)
- Business Bank Statement of the last six months or Business Bank Account maintenance Letter/Certificate (In case of New Company or Call Center account)
Pakistan Software Export Board (PSEB) Registration Charges – IT Company
For Starts up only (Started with within one year) = Rs. 5,000/-
For companies already working from more than one year = Rs. 10,000/-
Pakistan Software Export Board (PSEB) Registration Charges – Call Center
Annual registration fee for Principal office = Rs. 20,000/-
Annual registration fee or Renewal for every branch associated (if any) = Rs. 10,000/-
Registration of IT Company and Call Center in Karachi Pakistan.
Our Consultation charges will be 25,000 excluding taxes / official payment / any other charges.